We're here to help.
If you'd like to know more about Foundation Medicine's products and services, please type your country name (in English) below to find your local help centre contact details.
If your enquiry is related to medical information or reporting adverse events or product complaints, please click here.
- Argentina
Productos Roche S.A.Q. e I.Rawson 3150
B1610BAL Ricardo Rojas - Tigre
Buenos Aires, Argentina
T: 0800 800 3640
E: argentina.foundation@roche.com
W: www.foundationmedicine.com.ar
- Australia
Customer Service Information:
Roche Products Pty Limited (Australia)
Level 8, 30‑34 Hickson Road,
Sydney, NSW, 2000
T: 1800 233 950
E: Australia.medinfo@roche.com
W: www.rocheinteract.com.au
Distributor Information:
Roche Products Pty Limited
Level 8
30-34 Hickson Road
Sydney NSW 2000
+61 2 9454 9000 - Austria
Customer Service Information:
Roche Austria
Engelhorngasse 3 A-1211
Vienna
T: +43-1-277 39-202
E: austria.foundationmedicine@roche.com
W: https://www.foundationmedicine.at
Distributor Information:
Roche Austria GmbH
Engelhorngasse 3
1211 Vienna
+42 1 277 39 0 - Bangladesh
Roche Bangladesh Limited Monem Business District, Level 5
111 Bir Uttam C. R. Dutta Road (Sonargaon Road)
Dhaka-1205, Bangladesh
T: +880 178 444 24 74 (9.30am to 5pm - service is not available on weekends and public holidays)
E: bangladesh.foundationmedicine@roche.com
W: https://www.foundationmedicine.com.bd
- Belgium
Customer Service Information:
T: +32 2 525 82 99
E: brussels.foundationmedicine@roche.com
W: www.foundationmedicine.be
Distributor Information:
nv Roche sa
rue Dante 75 Dantestraat
BE-1070 Brussels, Belgium
+32 2 525 83 56 - Bosnia & Herzegovina
Customer Service Information:
Roche d.o.o - Roche Ltd.
Zmaja od Bosne 7
71000 Sarajevo
T: +387 33 568 450
E: bosnia.medinfo@roche.com
W: https://www.foundationmedicine.ba
Distributor Information:
ROCHE d.o.o. Farmaceuteutsko drustvo ROCHE Ltd.
Pharmaceutical Company
Zmaja od Bosne no.7/11
71000 Sarajevo - Brazil
Produtos Roche Químicos e Farmacêuticos S.A.
Av. Engenheiro Billings, 1729 – Prédio 35 – 2º andar - Jaguaré
05321-900 São Paulo - SP, Brasil
T: 0800 777 6244
E: brasil.foundation@roche.com
W: www.foundationmedicine.com.br
- Bulgaria
Customer Service Information:
T: +359 2 818 4444
E: sofia.rfm@roche.com
W: www.foundationmedicine.bg
Distributor Information:
Roche Bulgaria EOOD
Ulitsa Byalo pole 16
1618 Sofia
+359 2 818 4444
Bulgaria New Address (in December):
ul. "Racho Petkov Kazandzhiyata" 2
1756 g.k. Sofia park, Sofia, Bulgaria
- Canada
Hoffmann La-Roche Ltd.
7070 Mississauga Road
Mississauga, Ontario
L5N 5M8, CANADA
T: 1-888-988-3639
E: cs.canada@foundationmedicine.com
W: www.foundationmedicine.ca
- Chile
Roche Chile
Av. Cerro el Plomo 5630 Piso 12
Edificio las Artes - Las Condes - Santiago - Chile
T: 800 365 365
E: chile.foundation@roche.com
W: www.foundationmedicine.cl
- China
NO.329, JinPeng Street, XiHu District,
HangZhou City,China
T: +86-400-711-8000
E: fmi.service@dazd.cn
- Colombia
Productos Roche S.A.
Carrera 44 No. 20-21
Bogotá D.C., Colombia
T: 01 800 910 219
E: colombia.foundation@roche.com
W: www.foundationmedicine.co
- Costa Rica
Roche Central America & the Caribbean Regional Office
Free Zone Ultrapark, Building 4
La Aurora de Heredia, Costa Rica
E: cac.foundation_medicine@roche.com
W: www.foundationmedicine-cac.com
- Croatia
Customer Service Information:
T: +385 1 47 22 367
E: hrvatska.fmi@roche.com
W: https://genskotestiranje.hr/
Distributor Information:
Roche d.o.o.
Ulica grada Vukovara 269a
10000 Zagreb
+385 1 4722333 - Czech Republic
Customer Service Information:
T: +420220382298
E: czech.foundationmedicine@roche.com
W: www.foundationmedicine.cz
Distributor Information:
Roche s.r.o.
Futurama Business Park Bld F
Sokolovská 685/136f
186 00 Praha 8
+420 220 382 111 - Denmark
Customer Service Information:
Roche Denmark
Industriholmen 59
2650 Hvidovre
T: +49 7624 14 2098
E: europe.foundationmedicine@roche.com
Distributor Information:
Roche a/s, Medicinalvarer OG Kemikalier
Industriholmen 59
2650 Hvidovre-Copenhagen
+45 3639 9999 - Ecuador
Roche Ecuador S.A. División Farma
Av. 10 de Agosto N36-239 y NNUU
Quito, Ecuador
T: +593 23 997 176
E: ecuador.foundation@roche.com
W: www.foundationmedicine.ec
- Estonia
Customer Service Information:
Roche Estonia
Lõõtsa 2A
11415 Tallinn
T: +49 7624 14 2098
E: europe.foundationmedicine@roche.com
Distributor Information:
Roche Eesti OUE
Löötsa 2A
11415 Tallinn
+372 617 73 80 - Finland
Customer Service Information:
Roche Finland
Klovinpellontie 3
02180 Espoo
T: +49 7624 14 2098
E: finland.foundationmedicine@roche.com
W: http://www.foundationmedicine.fi/
Distributor Information:
Roche Oy
Revontulenpuisto 2C
02100 Espoo
+358 10 554 5 11 - France
Customer Service Information:
T: +33 1 47 61 61 61
E: france.foundationmedicine@roche.com
W: www.foundationmedicine.fr
Distributor Information:
Roche SAS
4 Cours de l’lle Seguin
92100 Boulogone-Billancourt
+33 14761 4000 - Georgia
E: EEMEA.foundation@roche.com
- Germany
Customer Service Information:
T: +49 762414 2098
E: germany.foundationmedicine@roche.com
W: www.foundationmedicine.de
Distributor Information:
Roche Pharma AG
Emil-Barell-Strasse 1
79639 Grenzach-Wyhlen
+49 7624 140 - Greece
Customer Service Information:
T: +302106166100
E: greece.fmi@roche.com
W: https://www.foundation-medicine.gr/
Distributor Information:
Roche Diagnostics (Hellas) S.A.
Amaroussiou-Chalandriou 18-20
151 25 Marousi
+30 210 817 40 00 - Hong Kong
Roche Hong Kong Ltd.
24/F Lee Garden Two,
2‑28 Yun Ping Road,
Causeway Bay
T: 0800 961 789
E: APAC.foundation@roche.com
W: www.foundationmedicineasia.com
- Hungary
Customer Service Information:
Roche Hungary
204 Edison u.
1.0 Budaörs
T: +49 7624 14 2098
E: europe.foundationmedicine@roche.com
Distributor Information:
Roche (Hungary) Ltd
Balatoni ut 2/A
Budapest 1112
+36 1 279 4500 - India
Customer Service Information:
Roche Products (India) Pvt. Ltd.
1503, 15th Floor, The Capital,
Plot No. C‑70, Behind ICICI Bank
Bandra Kurla Complex,
Bandra (E) Mumbai 400 051
T:+91-22-33941488 (9.30am to 6pm – service is not available on weekends and public holidays)
E: india.foundation@roche.com
W: www.foundationmedicine.in
Distributor Information:
Roche Products (India) Private Limited
8th Floor, R City Office, R City Mall
146-B, 166 A, Unit No. 7, 8, 9 Lal Bahadur Shastri Marg
Mumbai 400 086 Maharashtra
Ghatkopar
+91 22 50457300 - Japan
Chugai Pharmaceutical Co., Ltd.
E: Please click here for Healthcare Professionals
E: Please click here for Patients and Non Healthcare Professionals
W: https://chugai-pharm.jp/pr/npr/f1t/index/
- Ireland
Customer Service Information:
T: +353 1 4690700
E: ireland.foundationmedicine@roche.com
W: http://www.foundationmedicine.ie
Distributor Information:
Roche Products (Ireland) Limited
3004 Lake Drive
Citywest
Naas Road
Dublin 24
+353 1 4690700 - Israel
Customer Service Information:
T: +972 9 9737767
E: Israel.foundation@roche.com
W: www.foundationone.co.il
Distributor Information:
Roche Pharmaceuticals (Israel) Ltd.
6 Hacharash Street
4524079 Hod Hasharon
+972 9 973 7777 - Italy
Customer Service Information:
T: +39800145849
E: italy.foundation@roche.com
W: www.foundationmedicine.it
Distributor Information:
Roche S.p.A
Viale G.B. Stucchi 110
20900 Monza
+39 039 2471 - Jordan
Customer Service Information:
T: +962 6 5804060
E: EEMEA.Foundation@roche.com
W: www.foundationmedicine.ae
Distributor Information:
F.Hoffmann-La Roche Ltd/ Jordan
Pharmaceuticals Division
Al- Swefieh19, Mahmoud Al-Mousa Ubaydat str.
P.O.Box 294, Amman 11118, Jordan
+962 6580 4060 - Kazakhstan
E: EEMEA.foundation@roche.com
- Korea
Roche Korea Co. Ltd.
17th Floor, GT Tower (East),
411 Seocho‑daero, Seocho‑gu,
Seoul 137‑856
T: +82 2 3451 3600
E: APAC.foundation@roche.com
W: www.foundationmedicineasia.com
- Latvia
Customer Service Information:
T: +37167039831
E: riga.info_english@roche.com
W: www.foundationmedicine.lv
Distributor Information:
Roche Latvija SIA
Miera iela 25
Riga 1001
+371 6 703 98 31 - Lebanon
T: +961 1 989 112
E: EEMEA.Foundation@roche.com
W: www.foundationmedicine.ae
- Lithuania
Customer Service Information:
T: +37052546799
E: lietuva.fmi@roche.com
W: https://www.rochefoundationmedicine.lt/
Distributor Information:
UAB Roche Lietuva
J. Jasinskio str. 16B
03163 Vilnius
+370 5 25 46 799 - Macau
Roche Hong Kong Ltd.
24/F Lee Garden Two,
2‑28 Yun Ping Road,
Causeway Bay
T: 0800 961 789
E: APAC.foundation@roche.com
W: www.foundationmedicineasia.com
- Malaysia
Roche (Malaysia) Sdn. Bhd.
Level 21, The Pinnacle,
Persiaran Lagoon, Bandar Sunway,
47500 Subang Jaya,
Selangor Darul Ehsan
T: 1800 806 857
E: APAC.foundation@roche.com
W: www.foundationmedicineasia.com
- Mexico
Cerrada de Bezares No. 9,
Col. Lomas de Bezares, Del. Miguel Hidalgo
C.P. 11910, D.F. México
T: +(55)52585000
E: mexico.fmi@roche.com
- Netherlands
Customer Service Information:
T: +31 348 438 201
E: nederland.fmi@roche.com
W: http://foundationmedicine.nl/
Distributor Information:
Roche Nederland B.V.
Beneluxlaan 2A
3446 GR Woerden
+31 348 438 000 - New Zealand
Roche Products New Zealand Ltd.
98 Carlton Gore Road,
Newmarket, Auckland 1023
Postal Address: PO Box 109113, Newmarket, Auckland 1149
T: 0800 880 177
E: APAC.foundation@roche.com
W: www.foundationmedicine.co.nz
- Norway
Customer Service Information:
T: +47 22 78 90 00
E: pharma.norge@roche.com
W: www.foundationmedicine.no
Distributor Information:
Roche Norge A/S
Brynsengfaret 6B
0667 Oslo
+47 22 789000 - Pakistan
E: pakistan.fmi@roche.com
- Peru
ROCHE FARMA (PERU) S.A.
Ca. Dionisio Derteano 144, Oficina 1301. San Isidro
Lima,Perú
T: 630-2909
E: peru.foundation@roche.com
W: www.foundationmedicine.pe
- Philippines
Unit 1804 & 19th Floor,
One Global Place 5th Avenue corner 25th St.,
Bonifacio Global City, Taguig City, 1634
T: +6327187777
E: APAC.foundation@roche.com
W: https://www.foundationmedicineasia.com/
- Poland
Customer Service Information:
T: +48 22 345 18 88
E: polska.fmi@roche.com
W: http://www.foundationone.pl/
Distributor Information:
CURRENT ADDRESS
Roche Polska Sp. z o.o.
Ul. Domaniewska 39B
02-672 Warsaw
+48 22 345 18 88
FUTURE ADDRESS (IN 3 MONTHS)
Roche Polska Sp. z o.o.
Ul. Ul. Domaniewska 28
02-672 Warsaw
+48 22 345 18 88 - Portugal
Customer Service Information:
T: +351 214 257 000
E: roche.portugal@roche.com
W: www.foundationmedicine.pt
Distributor Information:
Roche Farmaceutica Quimica, Lda.
Estrada Nacional 249-1
2720-413 Amadora
+351 21 4257000 - Romania
T: +40 739 935 119
E: romania.fmi-orders@roche.com
W: https://www.foundationmedicine.ro/
- Russia
Customer Service Information:
Roche Moscow Ltd.,
Business Center “Neglinnaya Plaza”,
2, Trubnaya sq., 107031,
Moscow, Russia
T: +74952292999
F: +74952297999
E: russia.foundation@roche.com
W: http://www.foundationmedicine.ae/en
Distributor Information:
Roche-Moscow JSC
Fax: +7 (495) 229 79 99
Room 42, Floor 1, Office I,
2, Trubnaya square
107045 Moscow, Russia
Tel.: +7 (495) 229 29 99 - Saudi Arabia
Customer Service Information:
T: +97148164800
E: EEMEA.Foundation@roche.com
W: www.foundationmedicine.ae
Distributor Information:
Roche Products Saudi Arabia L.L.C.
8042 Laysen Valley, West Umm Al Hamam District 2195
Riyadh 12329, the Kingdom of Saudi Arabia
- Serbia
Customer Service Information:
T: +381 11 43 500 20
E: EEMEA.Foundation@roche.com
Distributor Information:
Roche d.o.o. Beograd
Vladimira Popovica 8A
11070 Belgrade
+38 11 20 22 803 - Singapore
Customer Service Information:
Roche Singapore Pte Ltd.
1 Kim Seng Promenade #15‑07/11,
Great World City West Tower,
Singapore 237994
T: 1800-2255-364
E: Singapore.fmi@roche.com
W: www.foundationmedicine.sg
Distributor Information:
Roche Singapore Pte Ltd
1 Paya Lebar Link
#09-03 PLQ 1, Paya Lebar Quarter
Singapore 408533
+65 - 6735 0550 - Slovakia
Customer Service Information:
Roche Customer Care
Pribinova 7828/19
811 09 Bratislava
Roche Slovensko, s.r.o.
T: +421 2 57 10 36 66
E: bratislava.foundationmedicine@roche.com
W: www.foundationmedicine.sk
Distributor Information:
Roche Slovensko, s.r.o.
Pribinova 7828/19
811 09 Bratislava
+421 2 5263 8201 - Slovenia
Customer Service Information:
Roche Slovenia
Vodovodna 109
SI-1000
Ljubljana
T: +386 1 360 26 00
E: slovenija.info@roche.com
W: www.foundationmedicine.si
Distributor Information:
Roche farmacevtska druzba, d.o.o.
Stegne 13g
1000 Ljubljana
+386 1 360 26 00 - Spain
Customer Service Information:
T: +34 91 324 82 00
E: madrid.foundationmedicine@roche.com
W: http://www.foundationmedicine.es/
Distributor Information:
Roche Farma, S.A.
C/Ribera del Loira 50
28042 Madrid
+39 91 324 8100 - Sweden
Customer Service Information:
T: +46 8 726 11 00
E: stockholm.foundationmedicine@roche.com
W: www.foundationmedicine.se
Distributor Information:
Roche AB
Arvid Tydéns Allé 7
171 69 Solna
+46 8 7261200 - Switzerland
Customer Service Information:
T: +41 432 530 334
E: martin.zoche@usz.ch
W: www.foundationmedicine.ch
Distributor Information:
Roche Pharma (Schweiz) AG
Gartenstrasse 9
CH-4052 Basel
+41 61 715 4111 - Taiwan
Customer Service Information:
Roche Products Ltd. (Taiwan)
40F., No.100, Songren Rd., Xinyi Dist.,
Taipei City 110, Taiwan
T: 0800-671-580
E: Foundation Medicine Inquiry
W: https://www.foundationmedicine.tw
Distributor Information:
Taiwan Roche Products Ltd.
40F., No.100, Songren Rd., Xinyi Dist. Taipei Taiwan 11073
+886 2 2715 3111 - Thailand
Customer Service Information:
Roche Thailand Ltd.
89 AIA Capital Center, 26th‑27th Floor,
Ratchadapisek Road, Kwaeng Dindaeng
Khet Dindaeng, Bangkok 10400
T: +6620175600
W: https://www.foundationmedicineasia.com/
Distributor Information:
Roche Thailand Limited
26th Fl. 89 AIA Capital Center Ratchadapisek Road
Bangkok 10400 Kwang Dindaeng
+66 2 017 5600 - Turkey
Customer Service Information:
Infogenetik Moleküler Bilgi Hizmetleri A. Ş.
Barbaros Mah. Kardelen Sok.
Palladium Tower No: 2/114
Ataşehir / İstanbul
T: 0850 399 36 63
E: info@infogenetik.com
Test Orders: fmitest@eshsaglik.com.tr
W: www.infogenetik.com
Distributor Information:
İnfogenetik Moleküler Bilgi Hizmetleri A.Ş.
Barbaros Mah. Kardelen Sok.
Palladium Tower No: 2/114
Ataşehir / İstanbul - Ukraine
Customer Service Information:
T: +97148164800
E: EEMEA.Foundation@roche.com
W: www.foundationmedicine.ae
Distributor Information:
Roche Ukraine LLC
Velyka Vasylkivska str. 139
5 floor
Kiev 03150
+380 44 29 888 33 - United Arab Emirates
T: +97148164800
E: EEMEA.Foundation@roche.com
W: www.foundationmedicine.ae
- United Kingdom
Customer Service Information:
T: +00448007315711 (option 3)
E: welwyn.foundationmedicine_custcare@roche.com
W: http://www.foundationmedicine.co.uk/
UK Medical Information: 0800 3281 629
To report an adverse event contact UK Drug Safety: 01707 367 554
Distributor Information:
Roche Products Limited
Hexagon Place
6 Falcon Way
Shire Park
Welwyn Garden City
Hertfordshire
AL7 1TW
+44 1707 366000 - United States
T: +1 (888) 988-3639
E: client.services@foundationmedicine.com
F: +1 (617) 418-2290
W: https://foundationmedicine.com
- Uruguay
Roche International Ltd.
Dr. Luis Bonavita 1266 - WTC4 - Piso 34
CP. 11300 - Montevideo, Uruguay.
T: 0800 8432
E: uruguay.foundation@roche.com
W: www.foundationmedicine.com.uy
- Uzbekistan
T: +998 97 732 16 61
E: EEMEA.foundation@roche.com
Can't find contact details for your country? Please click here to contact Foundation Medicine
Frequently asked questions
Why do we need comprehensive genomic profiling?
How can CGP benefit payers?
Find out how CGP helps improve outcomes for patients while having the potential to generate savings for healthcare systems.2,5–7
Why use Foundation Medicine’s CGP services?
Discover how Foundation Medicine’s extensively validated portfolio of services can help your institution or healthcare system realise the benefits of CGP and offer the best standard of care for cancer diagnostics.8–12