pattern-05.svg

Get in touch
with us

We're here to help.

If you'd like to know more about Foundation Medicine's products and services, please type your country name (in English) below to find your local help centre contact details.

If your enquiry is related to medical information or reporting adverse events or product complaints, please click here.

  1. Argentina
    Productos Roche S.A.Q. e I.Rawson 3150
    B1610BAL Ricardo Rojas - Tigre
    Buenos Aires, Argentina
    T: 0800 800 3640
    E: [email protected]
    W: www.foundationmedicine.com.ar
    Latin America
  2. Australia

    Customer Service Information:

    Roche Products Pty Limited (Australia)
    Level 8, 30‑34 Hickson Road,
    Sydney, NSW, 2000
    T: 1800 233 950
    E: [email protected]
    W: https://www.rochefoundationmedicine.com.au/
    Asia-pacific

    Distributor Information:

    Roche Products Pty Limited
    Level 8
    30-34 Hickson Road
    Sydney NSW 2000
    +61 2 9454 9000

  3. Austria

    Customer Service Information:

    Roche Austria
    Engelhorngasse 3 A-1211
    Vienna
    T: +43-1-277 39-202
    E: [email protected]
    W: https://www.foundationmedicine.at
    EMEA, Europe

    Distributor Information:

    Roche Austria GmbH
    Engelhorngasse 3
    1211 Vienna
    +42 1 277 39 0

  4. Bangladesh
    Roche Bangladesh Limited Monem Business District, Level 5
    111 Bir Uttam C. R. Dutta Road (Sonargaon Road)
    Dhaka-1205, Bangladesh
    T: +880 178 444 24 74 (9.30am to 5pm - service is not available on weekends and public holidays)
    E: [email protected]
    W: https://www.foundationmedicine.com.bd
    Asia-pacific
  5. Belgium

    Customer Service Information:

    T: +32 2 525 82 99
    E: [email protected]
    W: www.foundationmedicine.be
    EMEA, Europe

    Distributor Information:

    nv Roche sa
    rue Dante 75 Dantestraat
    BE-1070 Brussels, Belgium
    +32 2 525 83 56

  6. Bosnia & Herzegovina

    Customer Service Information:

    Roche d.o.o - Roche Ltd.
    Zmaja od Bosne 7
    71000 Sarajevo
    T: +387 33 568 450
    E: [email protected]
    W: https://www.foundationmedicine.ba
    EEMEA, EMEA, Eastern Europe, Europe

    Distributor Information:

    ROCHE d.o.o. Farmaceuteutsko drustvo ROCHE Ltd.
    Pharmaceutical Company
    Zmaja od Bosne no.7/11
    71000 Sarajevo

  7. Brazil
    Produtos Roche Químicos e Farmacêuticos S.A.
    Av. Engenheiro Billings, 1729 – Prédio 35 – 2º andar - Jaguaré
    05321-900 São Paulo - SP, Brasil
    T: 0800 777 6244
    E: [email protected]
    W: www.foundationmedicine.com.br
    Latin America
  8. Brunei

    Customer Service Information:

    Roche Singapore Pte Ltd/

    1 Paya Lebar Link #09-03
    PLQ 1 Paya Lebar Quarter,
    408533 Singapore
    T: 1800-2255-364
    E: [email protected]
    W: https://www.foundationmedicine.sg/
  9. Bulgaria

    Customer Service Information:

    T: +359 2 818 4444
    E: [email protected]
    W: www.foundationmedicine.bg
    EEMEA, EMEA, Eastern Europe, Europe

    Distributor Information:

    Roche Bulgaria EOOD
    Ulitsa Byalo pole 16
    1618 Sofia
    +359 2 818 4444


    Bulgaria New Address (in December):

    ul. "Racho Petkov Kazandzhiyata" 2
    1756 g.k. Sofia park, Sofia, Bulgaria

  10. Canada
    Hoffmann La-Roche Ltd.
    7070 Mississauga Road
    Mississauga, Ontario
    L5N 5M8, Canada
    T: 1-888-650-4835
    F: 1-888-650-4836
    E: [email protected]
    W: www.foundationmedicine.ca
    North America
  11. Chile
    Para solicitar servicios de Foundation Medicine, comuníquerse con los siguientes proveedores:

    South Genetics
    Address: Av. Las Condes 9460, Oficina 410, Las Condes,
    Santiago de Chile
    Phone: +562 2954 1017 | +562 2942 3202
    www.southgenetics.cl 

    Nomad Genetics
    Address: Los Militares 5001, of 103.
    Las Condes, Santiago. Chile
    Phone: +569 3186 3263
    www. nomadgenetics.com

    UC Christus
    Address: Marcoleta 367, Santiago de Chile, Chile
    Phone: +562 2354 3000
    www.ucchristus.cl Latin America
  12. China
    NO.329, JinPeng Street, XiHu District,
    HangZhou City,China
    T: +86-400-711-8000
    E: [email protected]
    Asia-Pacific
  13. Colombia
    Productos Roche S.A.
    Carrera 44 No. 20-21
    Bogotá D.C., Colombia
    T: 01 800 910 219
    E: [email protected]
    Latin America
  14. Croatia

    Customer Service Information:

    T: +385 1 47 22 367
    E: [email protected]
    W: https://genskotestiranje.hr/
    EMEA, Europe

    Distributor Information:

    Roche d.o.o.
    Ulica grada Vukovara 269a
    10000 Zagreb
    +385 1 4722333

  15. Czech Republic

    Customer Service Information:

    T: +420220382298
    E: [email protected]
    W: www.foundationmedicine.cz
    EEMEA, EMEA, Eastern Europe, Europe

    Distributor Information:

    Roche s.r.o.
    Futurama Business Park Bld F
    Sokolovská 685/136f
    186 00 Praha 8
    +420 220 382 111

  16. Denmark

    Customer Service Information:

    Roche Diagnostics A/S
    Flaskehalsen 17, 4th Floor
    1799 Copenhagen V
    T: +49 7624 14 2098
    E: [email protected]
    EMEA, Europe

    Distributor Information:

    Roche Diagnostics A/S
    Flaskehalsen 17, 4th Floor
    1799 Copenhagen V
    +45 3639 9999

  17. Finland

    Customer Service Information:

    Roche Finland
    Klovinpellontie 3
    02180 Espoo
    T: +49 7624 14-2098
    E: info.foundationmedicine@ roche.com
    W: http://www.foundationmedicine.fi/
    EMEA, Europe

    Distributor Information:

    Roche Oy
    Revontulenpuisto 2C
    02100 Espoo
    +358 10 554 5 11

  18. France

    Customer Service Information:

    T: +33 1 47 61 61 61
    E: [email protected]
    W: www.foundationmedicine.fr
    EMEA, Europe

    Distributor Information:

    Roche SAS
    4 Cours de l’lle Seguin
    92100 Boulogone-Billancourt
    +33 14761 4000

  19. Georgia
    E: [email protected]
    EEMEA
  20. Germany

    Customer Service Information:

    T: +49 762414 2098
    E: [email protected]
    W: www.foundationmedicine.de
    EMEA, Europe

    Distributor Information:

    Roche Pharma AG
    Emil-Barell-Strasse 1
    79639 Grenzach-Wyhlen
    +49 7624 140

  21. Greece

    Customer Service Information:

    T: +302106166100
    E: [email protected]
    W: https://www.foundation-medicine.gr/
    EMEA, Europe

    Distributor Information:

    Roche (Hellas) S.A.
    Alamanas 4 & Delfon
    151 25 Marousi
    +30 210 6166100

  22. Hong Kong
    Roche Hong Kong Ltd.
    22/F, FT Life Tower,
    18 Sheung Yuet Road,
    Kowloon Bay
    T: 0800 961 789
    E: [email protected]
    W: https://cancertest-fmi.com.hk/
    Asia-Pacific
  23. Hungary

    Customer Service Information:

    Roche Hungary
    204 Edison u.
    1.0 Budaörs
    T: +49 7624 14 2098
    E: [email protected]
    EEMEA, EMEA, Eastern Europe, Europe

    Distributor Information:

    Roche (Hungary) Ltd
    Balatoni ut 2/A
    Budapest 1112
    +36 1 279 4500

  24. India
    Roche Products (India) Pvt. Ltd.
    146-B, 166 A, Unit No. 7, 8, 9 8th Floor, R City Office,
    R City Mall Lal Bahadur Shastri Marg Ghatkopar,
    Mumbai 400 086
    T: 8879023512 / 02250457362
    E: [email protected]
    W: https://www.foundationmedicine.in/


    Distributor Information:

    Roche Products (India) Private Limited
    8th Floor, R City Office, R City Mall
    146-B, 166 A, Unit No. 7, 8, 9 Lal Bahadur Shastri Marg
    Mumbai 400 086 Maharashtra
    Ghatkopar

  25. Indonesia
    PT Roche Indonesia
    AIA Central, 35th floor
    Jl. Jend. Sudirman Kav. 48 A
    Jakarta 12930, INDONESIA
    T: +62 21 3041 3000
    E: [email protected]
    W: https://www.rochefoundationmedicine.com/

  26. Japan
    Chugai Pharmaceutical Co., Ltd.
    E: Please click here for Healthcare Professionals
    E: Please click here for Patients and Non Healthcare Professionals
    W: https://chugai-pharm.jp/pr/npr/f1t/index/
    Asia-Pacific
  27. Ireland

    Customer Service Information:

    T: +353 1 4690700
    E: [email protected]
    W: http://www.foundationmedicine.ie
    EMEA, Europe

    Distributor Information:

    Roche Products (Ireland) Limited
    3004 Lake Drive
    Citywest
    Naas Road
    Dublin 24
    +353 1 4690700

  28. Israel

    Customer Service Information:

    T: +972 9 9737767
    E: [email protected]
    W: www.foundationone.co.il
    EEMEA, EMEA, Middle East

    Distributor Information:

    Roche Pharmaceuticals (Israel) Ltd.
    6 Hacharash Street
    4524079 Hod Hasharon
    +972 9 973 7777

  29. Italy

    Customer Service Information:

    T: +39800145849
    E: [email protected]
    W: www.foundationmedicine.it
    EMEA, Europe

    Distributor Information:

    Roche S.p.A
    Viale G.B. Stucchi 110
    20900 Monza
    +39 039 2471

  30. Jordan

    Customer Service Information:

    T: +962 6 5804060
    E: [email protected]
    EEMEA, Middle East

    Distributor Information:

    F.Hoffmann-La Roche Ltd/ Jordan
    Pharmaceuticals Division
    Al- Swefieh19, Mahmoud Al-Mousa Ubaydat str.
    P.O.Box 294, Amman 11118, Jordan
    +962 6580 4060

  31. Kazakhstan
    E: [email protected]
    EEMEA
  32. Korea
    Roche Korea Co. Ltd.
    17th Floor, GT Tower (East),
    411 Seocho‑daero, Seocho‑gu,
    Seoul 137‑856
    T: +82 2 3451 3600
    E: [email protected]
    W: https://www.foundationmedicine.com/
    Asia-Pacific
  33. Latvia

    Customer Service Information:

    T: +37167039831
    E: [email protected]
    W: www.foundationmedicine.lv
    EEMEA, EMEA, Eastern Europe, Europe

    Distributor Information:

    Roche Latvija SIA
    Miera iela 25
    Riga 1001
    +371 6 703 98 31

  34. Lebanon
    T: +961 1 989 112
    E: [email protected]
    EEMEA, EMEA
  35. Lithuania

    Customer Service Information:

    T: +37052546799
    E: [email protected]
    W: https://www.rochefoundationmedicine.lt/
    EEMEA, EMEA, Eastern Europe, Europe

    Distributor Information:

    UAB Roche Lietuva
    J. Jasinskio str. 16B
    03163 Vilnius
    +370 5 25 46 799

  36. Macau
    Roche Hong Kong Ltd.
    22/F, FT Life Tower,
    18 Sheung Yuet Road,
    Kowloon Bay
    T: 0800 961 789
    E: [email protected]
    W: https://cancertest-fmi.com.hk/
    Asia-Pacific
  37. Malaysia
    Roche (Malaysia) Sdn. Bhd.
    Level 21, The Pinnacle,
    Persiaran Lagoon, Bandar Sunway,
    47500 Subang Jaya,
    Selangor Darul Ehsan
    T: +603 7628 5600
    E: [email protected]
    W: https://www.foundationmedicine.my/
    Asia-Pacific
  38. Mexico
    Cerrada de Bezares No. 9,
    Col. Lomas de Bezares, Del. Miguel Hidalgo
    C.P. 11910, D.F. México
    T: +(55)52585000
    E: [email protected]
    Latin America
  39. Netherlands

    Customer Service Information:

    T: +31 348 438 201
    E: [email protected]
    W: http://foundationmedicine.nl/
    EMEA, Europe

    Distributor Information:

    Roche Nederland B.V.
    Beneluxlaan 2A
    3446 GR Woerden
    +31 348 438 000

  40. New Zealand
    Roche Products New Zealand Ltd.
    98 Carlton Gore Road,
    Newmarket, Auckland 1023
    Postal Address: PO Box 109113, Newmarket, Auckland 1149
    T: 0800 880 177
    E: [email protected]
    W: https://www.foundationmedicine.co.nz/
    Asia-Pacific
  41. Norway

    Customer Service Information:

    T: +49 7624 14-2098
    E: info.foundationmedicine@ roche.com
    W: www.foundationmedicine.no
    EMEA, Europe

    Distributor Information:

    Roche Norge A/S
    Brynsengfaret 6B
    0667 Oslo
    +47 22 789000

  42. Pakistan
    E: [email protected]
    Asia-Pacific
  43. Philippines
    Roche (Philippines) Inc.
    Unit 801, 8/F, The Finance Centre
    26th Street corner 9th Avenue
    Bonifacio Global City Taguig 1634
    T: +6327187777
    E: [email protected]
  44. Poland

    Customer Service Information:

    T: +48 22 345 18 88
    E: [email protected]
    W: http://www.foundationone.pl/
    EEMEA, EMEA, Eastern Europe, Europe

    Distributor Information:

    CURRENT ADDRESS
    Roche Polska Sp. z o.o.
    Ul. Domaniewska 39B
    02-672 Warsaw
    +48 22 345 18 88


    FUTURE ADDRESS (IN 3 MONTHS)
    Roche Polska Sp. z o.o.
    Ul. Ul. Domaniewska 28
    02-672 Warsaw
    +48 22 345 18 88

  45. Portugal

    Customer Service Information:

    T: +351 214 257 000
    E: [email protected]
    W: www.foundationmedicine.pt
    EMEA, Europe

    Distributor Information:

    Roche Farmaceutica Quimica, Lda.
    Estrada Nacional 249-1
    2720-413 Amadora
    +351 21 4257000

  46. Romania
    T: +40 739 935 119
    E: [email protected]
    W: https://www.foundationmedicine.ro/
    EEMEA, EMEA, Eastern Europe, Europe
  47. Russia

    Customer Service Information:

    Roche Moscow Ltd.,
    Business Center “Neglinnaya Plaza”,
    2, Trubnaya sq., 107031,
    Moscow, Russia
    T: +74952292999
    F: +74952297999
    E: [email protected]
    EEMEA, Eastern Europe

    Distributor Information:

    Roche-Moscow JSC
    Room 42, Floor 1, Office I,
    2, Trubnaya square
    107045 Moscow, Russia
    Tel.: +7 (495) 229 29 99

    Fax: +7 (495) 229 79 99

     

  48. Saudi Arabia

    Customer Service Information:

    T: +97148164800
    E: [email protected]
    EEMEA, EMEA, Middle East

    Distributor Information:

    Roche Products Saudi Arabia L.L.C.
    8042 Laysen Valley, West Umm Al Hamam District 2195
    Riyadh 12329, the Kingdom of Saudi Arabia

  49. Serbia

    Customer Service Information:

    T: +381 11 43 500 20
    E: [email protected]
    EEMEA, Middle East

    Distributor Information:

    Roche d.o.o. Beograd
    Vladimira Popovica 8A
    11070 Belgrade
    +38 11 20 22 803

  50. Singapore

    Customer Service Information:

    Roche Singapore Pte Ltd/

    1 Paya Lebar Link #09-03
    PLQ 1 Paya Lebar Quarter,
    408533 Singapore
    T: 1800-2255-364
    E: [email protected]
    W: https://www.foundationmedicine.sg/
    Asia-Pacific

    Distributor Information:

    Roche Singapore Pte Ltd
    1 Paya Lebar Link
    #09-03 PLQ 1, Paya Lebar Quarter
    Singapore 408533
    +65 - 6735 0550

  51. Slovakia

    Customer Service Information:

    Roche Customer Care
    Pribinova 7828/19
    811 09 Bratislava
    Roche Slovensko, s.r.o.
    T: +421 2 57 10 36 66
    E: [email protected]
    W: www.foundationmedicine.sk
    EEMEA, EMEA, Eastern Europe, Europe

    Distributor Information:

    Roche Slovensko, s.r.o.
    Pribinova 7828/19
    811 09 Bratislava
    +421 2 5263 8201

  52. Slovenia

    Customer Service Information:

    Roche Slovenia
    Vodovodna 109
    SI-1000
    Ljubljana
    T: +386 1 360 26 00
    E: [email protected]
    W: www.foundationmedicine.si
    EEMEA, EMEA, Eastern Europe, Europe

    Distributor Information:

    Roche farmacevtska druzba, d.o.o.
    Stegne 13g
    1000 Ljubljana
    +386 1 360 26 00

  53. Spain

    Customer Service Information:

    T: +34 91 324 82 00
    E: [email protected]
    W: http://www.foundationmedicine.es/
    EMEA, Europe

    Distributor Information:

    Roche Farma, S.A.
    C/Ribera del Loira 50
    28042 Madrid
    +34 91 324 8100

  54. Sweden

    Customer Service Information:

    T: +49 7624 14-2098
    E: info.foundationmedicine@ roche.com
    W: www.foundationmedicine.se
    EMEA, Europe

    Distributor Information:

    Roche AB
    Arvid Tydéns Allé 7
    171 69 Solna
    +46 8 7261200

  55. Switzerland

    Customer Service Information:

    T: +41 432 530 334
    E: [email protected]
    W: www.foundationmedicine.ch
    EMEA, Europe

    Distributor Information:

    Roche Pharma (Schweiz) AG
    Gartenstrasse 9
    CH-4052 Basel
    +41 61 715 4111

  56. Taiwan

    Customer Service Information:

    Roche Products Ltd. (Taiwan)
    40F., No.100, Songren Rd., Xinyi Dist.,
    Taipei City 110, Taiwan
    T: 0800-671-580
    E: Foundation Medicine Inquiry
    W: https://www.foundationmedicine.com.tw/
    Asia-Pacific

    Distributor Information:

    Taiwan Roche Products Ltd.
    40F., No.100, Songren Rd., Xinyi Dist. Taipei Taiwan 11073
    +886 2 2715 3111

  57. Thailand

    Customer Service Information:

    Roche Thailand Ltd.
    89 AIA Capital Center, 26th Floor,
    Ratchadapisek Road, Kwaeng Dindaeng
    Khet Dindaeng, Bangkok 10400
    T: +6620175600
    W: https://www.foundationmedicine.com//
    Asia-Pacific

    Distributor Information:

    Roche Thailand Limited
    26th Fl. 89 AIA Capital Center Ratchadapisek Road
    Bangkok 10400 Kwang Dindaeng
    +66 2 017 5600

  58. Turkey

    Customer Service Information:

    Infogenetik Moleküler Bilgi Hizmetleri A. Ş.
    Barbaros Mah. Kardelen Sok.
    Palladium Tower No: 2/114
    Ataşehir / İstanbul
    T: 0850 399 36 63
    E: [email protected]
    Test Orders: [email protected]
    W: www.infogenetik.com
    EEMEA, EMEA, Middle East, Europe

    Distributor Information:

    İnfogenetik Moleküler Bilgi Hizmetleri A.Ş.
    Barbaros Mah. Kardelen Sok.
    Palladium Tower No: 2/114
    Ataşehir / İstanbul

  59. Vietnam

    Bitexco Financial Tower, 26 th floor, 2 Hai Trieu street, District 1, Ho Chi Minh city, Vietnam.

    T: (84-28) 39 157 768
    E: [email protected]
    W: https://www.foundationmedicine.vn/
  60. Ukraine

    Customer Service Information:

    T: +97148164800
    E: [email protected]
    W: https://rochefmi.com.ua/
    EEMEA, EMEA, Eastern Europe, Europe

    Distributor Information:

    Roche Ukraine LLC
    Velyka Vasylkivska str. 139
    5 floor
    Kiev 03150
    +380 44 29 888 33

  61. United Arab Emirates
    T: +97148164800
    E:
    [email protected]
    EEMEA, EMEA, Middle East
  62. United Kingdom

    Customer Service Information:

    T: +00448007315711 (option 3)
    E: [email protected]
    W: http://www.foundationmedicine.co.uk/

    UK Medical Information: 0800 3281 629
    To report an adverse event contact UK Drug Safety: 01707 367 554
    EMEA, Europe

    Distributor Information:

    Roche Products Limited
    Hexagon Place
    6 Falcon Way
    Shire Park
    Welwyn Garden City
    Hertfordshire
    AL7 1TW
    +44 1707 366000

  63. United States
    T: +1 (888) 988-3639
    E: [email protected]
    F: +1 (617) 418-2290
    W: https://foundationmedicine.com
    North America
  64. Uzbekistan
    T: +998 97 732 16 61
    E: [email protected]
    EEMEA

Can't find contact details for your country? Please click here to contact Foundation Medicine

Frequently asked questions

Why do we need comprehensive genomic profiling?

Clinical practice is shifting toward an era of precision medicine.1 Part of precision medicine is large-scale, high-quality genomic profiling of tumours with technologies like comprehensive genomic profiling (CGP), which guide the selection of effective targeted treatment of patients.2–4

 

How can CGP benefit payers?

Find out how CGP helps improve outcomes for patients while having the potential to generate savings for healthcare systems.2,5–7

 

Why use Foundation Medicine’s CGP services?

Discover how Foundation Medicine’s extensively validated portfolio of services can help your institution or healthcare system realise the benefits of CGP and offer the best standard of care for cancer diagnostics.8–12